IEEE Conference on Network Softwarization
29 June-3 July 2020 // Virtual Conference

Program QoE Management 2020

4th International Workshop on Quality of Experience Management (QoE Management 2020)

Website:   QoE Management 2020


Monday June 29, 2020 – Half Day

Room: Virtual Room 3

Opening & Keynote: Data- and AI-driven QoE Management

1:30 p.m. – 2:05 p.m.

Jörgen Gustafsson, Ericsson, Sweden

Session Chair: Martín Varela,, Finland


We are on a journey towards data- and AI-driven network and QoE management. Why is this happening now? Hardware, amount of available data, advances in AI algorithms and with 5G very low network latency and high throughput together enables this transformation. The transformation is also driven by pure need reduce the complexity of managing more and more complex networks and a multitude of applications and services using the network. AI is becoming essential for management of networks and to enable high-performance networks. Real-time AI, distributed AI, and combination of machine learning and reasoning are key components.


Jörgen Gustafsson is part of the Ericsson AI Research leadership, heading research teams in the areas of machine learning and artificial intelligence. He has experience from several Swedish national research projects together with academia and other industry companies. Jörgen is co-rapporteur of ITU-T Study Group 12 Question 14 since many years, and the technical focus is on AI, machine learning and Quality of Experience. Jörgen is an inventor of several patents and has a M.Sc. in computer science from Linköping University.


Coffee Break

2:05 p.m. – 2:10 p.m.

Technical Session

2:10 p.m. – 4:10 p.m.

Session Chair: Maria Torres Vega, Ghent University – imec, Belgium

How Crisp is the Crease? A Subjective Study on Web Browsing Perception of Above-The-Fold

Hamed Z. Jahromi, University College Dublin, Ireland
Declan Delaney, University College Dublin, Ireland
Andrew Hines, University College Dublin, Ireland

From QoS Distributions to QoE Distributions: A Systems Perspective

Tobias Hoßfeld, University of Würzburg, Germany
Poul E. Heegaard, Norwegian University of Science and Technology, Norway
Martín Varela,, Finland
Lea Skorin-Kapov, University of Zagreb, Croatia
Markus Fiedler, Blekinge Institute of Technology, Sweden

Human-Centric Quality Management of Immersive Multimedia Applications

Sam Van Damme, Ghent University – imec, Belgium
Maria Torres Vega, Ghent University – imec, Belgium
Filip De Turck, Ghent University – imec, Belgium

Linking QoE and Performance Models for DASH-Based Video Streaming

Susanna Schwarzmann, TU Berlin, Germany
Thomas Zinner, Norwegian University of Science and Technology, Norway

Ensemble-Based Synthetic Data Synthesis for Federated QoE Modeling

Selim Ickin, Ericsson Research, Sweden
Konstantinos Vandikas, Ericsson, Sweden
Farnaz Moradi, Ericsson Research, Sweden
Jalil Taghia, Ericsson Research, Sweden
Wenfeng Hu, Ericsson, Sweden

Adaptive & Learning-Aware Orchestration of Content Delivery Services

Steven Van Rossem, Ghent University & iMinds – IBCN, Belgium
Thomas Soenen, Ghent University – imec, Belgium, Belgium
Wouter Tavernier, Ghent University – imec, Belgium
Didier Colle, Ghent University – imec, Belgium
Mario Pickavet, Ghent University – imec, Belgium
Piet Demeester, Ghent University – iMinds, Belgium

Coffee Break

4:10 p.m. – 4:15 p.m.

Keynote: The 5G Media Vertical Testbed in the H2020 5GINFIRE Project

4:15 p.m. – 4:45 p.m.

Lucia D’Acunto, TNO, The Netherlands

Session Chair: Christian Timmerer, Alpen-Adria-Universität Klagenfurt, Austria


The 5G Media Vertical Testbed is one of the federated facilities offered by the H2020 5GINFIRE project, specifically built to realize 5G support to media use cases. In this talk, I will introduce several functionalities of this facility, that enable the execution of media use cases beyond the state of the art of what is possible today. Specifically, we will look at two target areas: low-latency VR streaming, and professional video production (uplink streaming) for live TV. These use cases are executed on two separate “Media Slices”, which are equipped with: (i) hardware and software functionalities to provide network assistance and media-specific in-network processing to media applications (e.g. by building upon and extending the recently published SAND standard from MPEG-DASH [ISO/IEC 23009-5:2017] and 3GP-DASH [3GPP TS 26.247, V15.1.0]), and (ii) 3rd party access APIs, to enable 3rd party service providers to monitor and manage the status and performance of their deployed applications on the 5G Media Vertical Testbed. The testbed employs a cloud infrastructure to provide easy deployment and scalability to services and (media slices).


Lucia D’Acunto received her Ph.D. in 2012 from Delft University of Technology, the Netherlands, with a thesis on video streaming over peer-to-peer networks. She now works as a Senior Research Scientist at TNO, focusing on video distribution and on the impact of future internet architectures (e.g. ICN, SDN and 5G) on it. She usually takes the roles of project or technical lead for EU research projects and contract research projects that TNO conducts for several companies. Lucia also frequently advises European operators on network and TV technologies, contributes to international industry standards (especially in the 3GPP SA4 group, on behalf of Dutch operator KPN) and to 5GPPP and NEM visions on the 5G Media Vertical and pilots. Her research is regularly published in peer-reviewed academic venues and has led to more than 15 patents. Next to her researcher’s activities, Lucia is also responsible for managing TNO’s project portfolio for Immersive Human Communication (with a yearly revenue of about 2M euro).

Closing Session 

4:45 p.m. – 5:00 p.m.

Session Chair: Christian Timmerer, Alpen-Adria-Universität Klagenfurt, Austria

Virtual Social Drink

6:00 p.m. – 7:00 p.m.

2020 Patrons